Customer Service and Shipping Policies

Secure Shopping

Our secure server software encrypts all of your personal information during purchases, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In the event of unauthorized use of your credit card, most banks cover all the charges that result from the unauthorized use (please check with your bank for more details). 

Shipping Information

All publication orders are shipped via surface mail to addresses in North America and either by surface mail or air mail to other addresses (based on what delivery method you have chosen). All other items are shipped via surface mail to all addresses. Our volunteer staff will make every effort to fulfill your order in a timely manner. However, please allow at least 6 – 8 weeks for delivery.  If you should have any questions about your order, you can contact our customer service department.

Contacting The Gesneriad Society

As a volunteer organization, The Gesneriad Society can only provide email and postal mail contact information. If you are having a problem with your order, if the item is damaged in transit, or if what you receive is not what you ordered, please contact:

For Publications: Nancy Kast, 29134 Caddyshack Lane, San Antonio, FL 33576 

All Other Items: Kathy Spissman, 4086 Brownlee Drive, Tucker, GA 30084-6113

Use of Personal Information

You have our promise that any personal information you provide will only be used by The Gesneriad Society. If you request information from through any of our email addresses, online shopping or Contact Form, we use the information you submit to fulfill your requests. We do not otherwise sell, rent, exchange or disclose our client lists or information about our website users, except to the limited extent necessary to protect the rights, property and safety of the Society, our members, or others or to comply with applicable law or if we are acquired and client information or information about our website users is a transferred asset. You can read our complete Terms of Service and Use Policy here.